HELP CENTER - F.A.Q.

 

PRODUCT & FORMULATION

  • Premium Hydration is Barcelona's advanced electrolyte drink engineered for 24/7 lifestyles. Manufactured by HALO Hydration (exclusive US Army contractor for 10 years), we deliver Spain's highest chloride content (572mg), zero sugar, and unique amino acid enhancement (L-Alanine + L-Glutamine).

    • 572mg chloride - highest in the Spanish market.

    • 0g sugar, only 10 calories.

    • 380mg potassium (2.5x more than competitors).

    • Amino acids for gut repair and muscle recovery.

    • US Army-validated formulation.

    • Born in Barcelona with 24 years of Hospitality heritage.

  • Per Serving (8-8.8g stick):

    • Calories: 10

    • Chloride: 572mg (25% DV)

    • Sodium: 460mg (20% DV)

    • Potassium: 380mg (8% DV)

    • Vitamin C: 76mg (84% DV)

    • B Vitamins: B3, B5, B6, B12 (149-417% DV)

    • L-Alanine: 1200mg*

    • L-Glutamine: 1200mg*

    • Ingredients: Citric acid, natural flavors, silicon dioxide, stevia extract, sucralose

    • Free from: Sugar, gluten, dairy, artificial colors, major allergens

  • Chloride is the most critical—yet most overlooked—electrolyte for nightlife recovery and intense hydration needs.

    WHY CLORIDE MATTERS?

    • Works synergistically with sodium to maintain fluid balance

    • Supports stomach acid (HCl) production for digestion after alcohol

    • Directly replaces what alcohol depletes through the diuretic effect

    • Regulates cellular hydration and acid-base balance

    After alcohol consumption, your body loses chloride faster than other electrolytes. Our formulation addresses this directly.

  • L-GLUTAMINE (1200mg) SUPPORTS:

    • Gut barrier repair (alcohol damages the intestinal lining)

    • Immune system function after late nights

    • Liver metabolism for alcohol processing

    • Reduced inflammation and faster recovery

    L-ALAMINE ( 1200mg ) SUPPORTS:

    • Glucose production for sustained energy

    • Muscle recovery after dancing/physical activity

    • Blood sugar balance during recovery

    • Energy metabolism optimization

    Industry first: No other electrolyte brand in Spain includes amino acids in its standard formulation. This is exclusive to Premium Hydration.

    • Lime - Lemon - Fresh, energizing, Mediterranean citrus

    • Peach - Smooth, sophisticated, summer sweetness

    • Strawberry - Bold, refreshing, berry vibrance

    NIGHTLIFE EDITION

    • Midnight Lemon - Late-night Energy

    • Peach Velvet - Smooth Recovery

    • Kiss Rouge - Bold Nightlife

    • Premium Box - (12 mixed sticks) Try all three flavors | Best for: first-time users

    • Prestige Box (12 mixed sticks) - VIP packaging | Best for: VIP Tables / Areas, gifts, hotels, events

    • Individual Pouches (12-pack) - One Flavor - 3 Options | Best for: daily use, gym bags

WHEN & HOW TO USE

  • NIGHTLIFE & SOCIAL OCCASIONS

    • Before: 30-60 minutes before going out (baseline hydration)

    • During: Between alcoholic drinks (1:1 ratio recommended)

    • After: Before bed + first thing in the morning

      Why it works: 572mg of chloride directly replaces what alcohol depletes. Zero sugar avoids the caloric burden after cocktails. Amino acids repair the gut and support the liver.

    TRAVEL & JET LAG

    • Airport lounges and long flights

    • Hotel check-in (Meliá Hotels partnership)

    • Time zone adjustment

    • Adventure travel recovery

    ATHLETIC PERFORMANCE

    • 30 min pre-workout for baseline hydration

    • During training sessions (every 45-60 min)

    • Post-workout recovery within 30 minutes

    • Competition day preparation

    HOSPITALITY & EVENTS PROFESSIONALS

    • Start of long shifts (catering, bartending)

    • Between service periods

    • After demanding events

    • Conference days and trade shows

    DAILY WELLNESS

    • Hot Mediterranean weather

    • Beach and pool days

    • Family activities

    • Morning routine hydration

  • Standard Preparation:

    1. Pour 1 stick into 350-500ml (12-16oz) cold water

    2. Shake or stir until fully dissolved (15-30 seconds)

    3. Drink within 30 minutes for optimal freshness

    4. Adjust water amount to taste preference

    Pro Tips:

    • Colder is better - use ice-cold water for best flavor

    • Less water = stronger - use 350ml for intense flavor

    • More water = milder - use 500ml for subtle taste

    • Add ice cubes - maintains cold temperature longer

    • Shake don't stir - using a bottle ensures better mixing

    Advanced Uses:

    • Mix with sparkling water for effervescent experience

    • Add to smoothies for electrolyte boost

    • Freeze into ice cubes for gradual hydration

    • Create mocktails with fresh fruit garnish

  • General Guidelines:

    Normal Days (Moderate Activity):

    • 1-2 sticks per day

    • Morning + post-workout OR evening

    High Intensity Days (Nightlife, Sports, Travel):

    • 2-4 sticks per day

    • Before/during/after event + morning recovery

    Maximum Recommended:

    • 4 sticks per 24 hours

    • Provides 100% DV sodium (1840mg)

    • Stays within healthy electrolyte limits

    Special Considerations:

    • Consult physician if on sodium-restricted diet

    • Reduce intake if you have kidney disease or hypertension

    • Pregnant/nursing: consult healthcare provider (amino acids)

    Hydration Formula: Premium Hydration + regular water intake = optimal hydration. Don't replace all water with electrolyte drinks—balance is key.

  • Absolutely! While optimized for nightlife recovery, Premium Hydration excels in multiple scenarios:

    ATHLETES & FITNESS ENTHUSIASTS

    • Superior electrolyte density for training

    • Zero sugar prevents insulin spikes

    • Amino acids support muscle recovery

    • No artificial ingredients

    TRAVELERS & DIGITAL NOMADS

    • Combat jet lag and dehydration

    • Airport and flight hydration

    • Hot climate adaptation

    • Adventure travel recovery

    BUSINESS PROFESSIONALS

    • Long conference days

    • Networking events (with or without alcohol)

    • High-stress performance situations

    • Travel for work

    HOSPITALITY & EVENTS WORKERS

    • Long shifts on your feet

    • Physical demanding work

    • Hot kitchen environments

    • Back-to-back services

    FAMILIES & ACTIVE LIFESTYLES

    • Mediterranean Heat management

    • Beach and Pool Days

    • Sports Activities

    • Daily Wellness Optimization

  • Yes, for most people. Premium Hydration provides moderate electrolyte levels suitable for daily use:

    • 20% DV sodium (460mg)

    • 25% DV chloride (572mg)

    • 8% DV potassium (380mg)

    Daily Use Benefits:

    • Maintains optimal hydration baseline

    • Supports consistent energy levels

    • Prevents dehydration before it starts

    • Complements active Mediterranean lifestyle

    Who Should Consult a Doctor First:

    • Kidney disease or reduced kidney function

    • High blood pressure (hypertension)

    • Heart conditions

    • Sodium-restricted medical diets

    • Pregnancy/nursing (for amino acid formulation)

    • Taking medications affecting electrolyte balance

    Recommended Approach:

    • Start with 1 stick daily for first week

    • Monitor how your body responds

    • Increase to 2-4 sticks on high-intensity days

    • Always pair with regular water intake

  • Most Common (Rare, Temporary):

    • Niacin flush: Harmless tingling or redness (5-15 minutes)

    • Mild digestive adjustment: First-time use adaptation

    • Increased thirst: Sign to drink more regular water

    Medication Interactions: Consult your healthcare provider if taking:

    • Blood pressure medications

    • Diuretics (water pills)

    • Potassium-sparing medications

    • Kidney disease medications

    Avoid If You Have:

    • Severe kidney disease

    • Hyperkalemia (high potassium)

    • Uncontrolled hypertension

    • Sodium-restricted diet (medical requirement)

    Pregnancy & Nursing: Electrolytes are generally safe, but consult your healthcare provider regarding amino acid supplementation (L-Alanine, L-Glutamine).

    Note: Premium Hydration does not cure, treat, or prevent hangovers. It provides electrolyte replenishment to support hydration during recovery.

ORDERING & DELIVERY

  • ONLINE (Coming Q1 2026):

    PHYSICAL LOCATIONS (Barcelona Launch):

    • Premium Nightlife Venues

    • Beach Clubs and Restaurants

    • Hotels Minibar and Amenities Program

    • 24-Hour Pharmacies - Entertainment Districts

    • Select Gyms - Fitness Centers

    • Standard Shipping: €4.95 | 3-5 business days

    • Express Shipping: €9.95 | 1-2 business days

    • FREE SHIPPING: Orders over €50

    BALEARIC & CANARY ISLANDS:

    • Standard Shipping: €8.95 | 5-7 business days

    • Express Shipping: €14.95 | 3-4 business days

    EUROPEAN UNION:

    • Standard Shipping: €12.95 | 5-10 business days

    • Available countries: France, Portugal, Italy, Germany, The Netherlands, Belgium

    TRACKING:

    • All orders include a tracking number

    • Email confirmation sent within 24 hours

    PROCESSING TIME:

    • Orders placed before 2 PM ship the same business day

    • Weekend orders ship Monday

  • 30-DAY SATISFACTION GUARANTEE

    Eligible for Return:

    • Unopened products within 30 days of delivery

    • Damaged or defective products (any condition)

    • Wrong item sent by us

    Not Eligible:

    • Opened products (due to food safety regulations)

    • Products past 30-day window

    • Prestige boxes opened/personalized

    How to Return:

    1. Email: info@premiumhydrationlifestyle.com

    2. Include: Order number, reason, photos (if damaged)

    3. Receive: Return authorization and shipping label

    4. Ship: Within 7 days of authorization

    5. Refund: Processed within 5-7 business days after receipt

    Refund Method:

    • Original payment method

    • Shipping costs refunded only if the item is defective/wrong

    Damaged in Transit: Contact us within 48 hours with photos - we'll send a replacement immediately.

  • SUBSCRIPTION PROGRAM (Launching Q2 2026)

    Benefits:

    • Save 15% on every order

    • Free shipping always

    • Early access to new flavors

    • Flexible delivery schedule

    • Cancel anytime - no commitment

    Options:

    • Weekly: 1-2 boxes (for daily users)

    • Bi-Weekly: 2-4 boxes (most popular)

    • Monthly: 4+ boxes (stock up)

    BULK DISCOUNTS (Available Now)

    • 3-5 boxes: Save 10%

    • 6-11 boxes: Save 15%

    • 12+ boxes: Save 20% + Free shipping

    B2B/CORPORATE ORDERS: Contact: partnership@premiumhydrationlifestyle.com

    • Custom pricing for hotels, gyms, events

    • Co-branding opportunities

    • White label programs available

PARTNERSHIPS & VENUES

  • NIGHTLIFE PARTNERS:

    • Premium Nightlife Venues

    • Selected Cocktail Bar & Restaurants

    HOTEL PARTNERS:

    • Selected Hotels, Luxury Flats & Premium Student Residences.

    FITNESS & WELLNESS:

    • Select Barcelona Gyms (announcing Q1 2026)

    • Yoga Studios and Wellness Centers

    • Sports clubs and facilities

    • 24-Hour Pharmacies - Entertainment Districts

    CORPORATE & EVENTS:

    • Private Events and Conferences

    • Corporate Wellness programs

    • Catering Partnerships

    WANT US AT YOUR VENUE? Contact: partnership@premiumhydrationlifestyle.com

  • YES! We specialize in custom partnership programs.

    WHITE LABEL PROGRAMS:

    • Fully customized packaging with your hotel/venue branding

    • Custom flavor selection or proprietary blends

    • Minimum order quantities apply

    • Exclusive formulations available

    CO-BRANDING OPTIONS:

    • "Premium Hydration x [Your Brand]"

    • Shared branding on premium packaging

    • Lower minimums than white label

    • Faster time to market

    EXAMPLE PROGRAMS:

    • “Selected Hotel” - Custom Hotel line

    • “Selected Club” Recovery - Nightclub branded

    • Your venue here - Let's create it together

    IDEAL FOR:

    • Luxury Hotel Chains (Minibar, Amenities)

    • Premium Nightlife Venues

    • High-end Gyms and Spa’s

    • Corporate Wellness Programs

    • Event Companies and Catering

    GET STARTED: Email: partnership@premiumhydrationlifestyle.com Include: Business type, estimated volume, timeline.

  • AMBASSADOR PROGRAM (Launching Q1 2026)

    Who We're Looking For:

    • Barcelona nightlife influencers

    • Fitness and wellness creators

    • Travel and lifestyle content creators

    • Hospitality industry professionals

    • Athletes and sports personalities

    Benefits:

    • Free product supply

    • Exclusive discount codes for your audience (15-20%)

    • Commission on sales (10-15%)

    • Early access to new products

    • Feature opportunities on our channels

    • Event invitations and experiences

    Requirements:

    • 5K+ engaged followers (Instagram/TikTok primary)

    • Barcelona/Spain-based (priority) or international

    • Authentic alignment with 24/7 lifestyle philosophy

    • Quality content creation capabilities

    HOW TO APPLY:

    1. Email: ambassadors@premiumhydrationlifestyle.com

    2. Include: Social media handles, audience demographics, why Premium Hydration

    3. We'll review within 5-7 business days

    AFFILIATE PROGRAM:

    • Open to everyone (no follower minimum)

    • Earn 10% commission on all sales

    • Unique tracking links

    • Monthly payouts via PayPal

    • Sign up: premiumhydrationlifestyle.com/affiliate

COMPANY & MISSION

  • Who founded Premium Hydration and why?

    FOUNDER: Lincoln Silva
    FORMULA CREATOR: Anshuman Vohra, HALO Hydration

    Background:

    Lincoln Silva brings 24 years of Barcelona luxury hospitality experience—from FC Barcelona Futsal to Hospitality Consultant, and beyond. As both an athlete and hospitality insider, he witnessed the same dehydration crisis every day/night.

    The Problem:

    Barcelona's lifestyle is unforgiving:

    6 AM at your Favorite Club. Guests leaving dehydrated, facing brutal recovery. VIP tables ordering €5.000,00 bottles—but zero quality hydration options.

    Beach Clubs. 8-hour sessions mixing Mediterranean heat, alcohol, and dancing. The perfect dehydration storm.

    Hospitality Workers. Bartenders and servers are enduring 12-hour shifts in crowded venues with no proper breaks. The industry norm? "Push through it."

    Inadequate solutions everywhere. Hotel minibars stocked with sugary Gatorade.

    Pharmacies offering nothing better.

    Clubs with zero premium options. Morning-after desperation buying 4 bottles of water that don't fix the problem.

    Barcelona demands peak performance 24/7:
    Morning gym → Afternoon Beach Club → Evening Terrace → Night at your Favorite Club or not → Repeat.

    But nobody had created Hydration designed for this reality.

    The Solution:

    Premium Hydration combines:

    ✓ Superior formulation - HALO Hydration (US Army supplier), 572mg chloride (highest in Spain), zero sugar, amino acids
    ✓ Barcelona Credibility - Born from Real Nightlife Experience, not laboratory theory
    ✓ Authentic Integration - Works for VIP Tables and morning training equally
    ✓ Actually available - Online, Hotels, Selected Venues, Pharmacies—right when you need it

    Philosophy:

    "24/7 HYDRATION" means Barcelona doesn't have to hurt.

    You deserve to enjoy your City Tour for 10 hours exploring the City or Your favorite nightclub without sacrificing Sunday.

    Work double shifts without destroying your health.

    Live the Mediterranean lifestyle sustainably.

    Premium Hydration exists because suffering shouldn't be normalized.

    YOU DESERVE TO FEEL THIS GOOD.

    Contact:hello@premiumhydrationlifestyle.com

  • MANUFACTURER: HALO Hydration ( United States )

    Credentials:

    • 10 years exclusive global supplier to US Army

    • Founded by Anshuman Vohra (Bulldog Gin creator)

    • Endorsed by Andy Murray (Wimbledon Champion)

    • Recommended by Patrick Mouratoglou (elite tennis coach)

    Why HALO?

    • Military-grade quality standards

    • Proven efficacy in extreme conditions

    • Innovation in electrolyte science

    • Ethical manufacturing practices

    MANUFACTURING LOCATION:

    • Production facilities meet EU and US FDA standards

    • Quality control and testing protocols exceed industry requirements

    • Sustainable sourcing practices

    INGREDIENTS SOURCING:

    • Natural flavors from Mediterranean suppliers (priority)

    • Stevia from certified sustainable sources

    • Vitamins and electrolytes from pharmaceutical-grade suppliers

    • No artificial colors or preservatives

    QUALITY ASSURANCE:

    • Third-party testing for purity and potency

    • Batch tracking and traceability

    • Food safety certifications (EU standards)

    • Allergen-free facility protocols

    What makes Premium Hydration sustainable and ethical?

    ENVIRONMENTAL COMMITMENTS:

    Packaging:

    • Lightweight pouches reduce shipping emissions

    • Recyclable materials (check local guidelines)

    • Minimal packaging waste vs. bottles

    • Exploring compostable options for future

CONTACT & SUPPORT